Network Financial Services believes it is vital for our clients to be able to use financial advisers who are competent in the advice that is given. We have formal procedures in place to deal with compliments, complaints or disputes arising from that advice.

You can submit your compliments or complaints by telephoning, emailing or writing to:

Phone: 0800 275 637

Email: info@networkfs.co.nz

Write to: Network Financial Services, 2/1 Airborne Road, Rosedale, Auckland, 0632

When we receive a compliant, we will follow our Internal Complaints Process:

  • We will investigate your complaint and let you know how we propose to best resolve it. We may need to contact you to get further information about your complaint.
  • If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If for some reason we are unable to, we will contact you within the aforementioned timeframe to let you know when you can expect to receive a response to your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we intend to do so.

If we cannot agree on how to remedy the issue, or if you decide not to use our Internal Complaints Process, you can contact our external disputes resolution scheme, Insurance and Financial Services Ombudsman (IFSO).  The IFSO provides a free and impartial dispute resolution service that may help to resolve your complaint if we have not been able to do so to your satisfaction.

 To contact the IFSO:

Call: 0800 888 202

Email: info@ifso.nz

Write to: Insurance Financial Services Ombudsman Scheme, PO Box 10-845, Wellington, 6141

The external Dispute Resolution Scheme is a free service established to provide you with an independent opinion to resolve specific complaints.

We value your feedback and hope to use this as part of our continuous improvement and education plans.

General Manager

Network Financial Services Limited

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