COVID19 FAQ

HERE TO HELP

For many Kiwis, this can be a financially trying time, full of uncertainty. As Advisers committed to creating greater financial certainty, it is our responsibility to continue to provide you advice and service during these events so that you know you’re going to be ok.

We've been getting a few common questions during this time, so we have put together the following resource to help answer some of these. Please note, these answers are not intended to replace personalised advice, as every situation is unique. In all cases, please contact us and we will be more than happy to discuss your personal circumstances and what solutions may be available for you.

Does COVID-19 affect my current cover?

Generally, there are no exclusions for pandemics or specific exclusions for COVID19. If you need to make a claim related to COVID-19, as with any other claim, you will simply need to meet the eligibility requirements for your type of cover.

Can I claim on my Income Protection insurance policy for COVID-19?

Income protection covers customers when they become disabled due to sickness or injury and can’t work. If you were to contract COVID-19, and that infection resulted in you being unable to work beyond your policy’s agreed wait period, we would consider your claim.

If you were in quarantine but hadn’t actually contracted COVID-19, you would not be considered disabled. This means there’s no income protection claim to consider. The majority of our wait periods are 30 days or more. We believe it would be unusual for someone to be incapacitated by COVID-19 beyond their wait period.

Is COVID-19 one of the specified conditions covered under trauma insurance?

Infection with COVID-19 is not covered by our trauma policies. However, it’s possible complications of the illness could lead to a trauma event that would be covered such as intensive care, coma or chronic lung failure. In those cases, we would  check you met claim criteria under the relevant cover and take into account any special terms and conditions applied to your individual policy.

If you want to know more about your specific policy and situation, please get in touch with us.

How will COVID-19 affect any new policies?

In general, there should be no change to the application process or underwriting requirements from the insurers. As this is a rapidly changing situation, this may change and this page will be updated to reflect that.  

We will be updated this page as we go along to keep the information up to date. 

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