Compliments and Complaints

Network Financial Services believes it is essential for our clients to be able to use insurance and mortgage advisers who are completetley competent in the advice that is given. Network Financial Services has in place formal procedures to deal with compliments, complaints or disputes arising from that advice

You can lodge your compliments or complaints be telephoning, emailing or writing to:

Managing Director

Network Financial Services

16 Harvest Ave

Orewa, Auckland, 0931

P: 022 276 0082

E: Eugene@networkfs.co.nz

When Network Financial Services receives a complaint, we will attempt to resolve it promptly. We in the first instance ask the adviser involved to attempt to resolve any concerns directly with the client, this sometimes is not possible and in these instances the company will endeavour to act as an intermediary to look for solutions.

If we cannot reach agreement on your complaint, you may refer your complaint to the advisers External Dispute resolution Scheme as detailed in their Disclosure Statement.

Network Financial ServicesLimited is also a member of an external Disputes provider:

Insurance and Financial Services Ombudsman

Freephone: 0800 888 202

E: info@ifso.co.nz

The External Dispute Resolution Scheme is a statutory requirement for us to have, and is a free service established to provide you with an independent mechanism to resolve specific complaints.

 We value you raising your feedback with us, and hope to use these as part of our continuous improvement and education plans.

 General Manager

Network Financial Services Limited